From curation to hyper-personalization

How personalized does your customer experience need to be?

Experience the retail revolution

How to win in the continuously changing world of experience touchpoints

Taking charge

How big oil can face down the threat from automotive brands

Don’t be the next Dressbarn

Four lessons that retailers should learn from the closure

SSP

How do you maintain industry-leading customer insight in a rapidly changing market?

D.Phone

How do you re-charge a retail experience and target a new avant-garde generation of young Chinese consumers?

RBS

How can we become the destination bank for savings?

Virgin Australia

How do you deliver a memorable experience to your customers?

Za by PizzaExpress

How do you unlock new growth opportunities, fast?

Wagamama

How does a market leader unlock the next wave of growth?

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