Brand, experience, innovation:
Unlocking growth.

At the intersection of brand, experience and innovation, we bring unparalleled clarity to uncover pathways to drive growth. Our unique approach is fuelled by cutting-edge data and technology, human-centered insights, world-class strategy and unmatched design creating a powerful Brand Experience Innovation Ecosystem.

Scroll

What we do

The go-to partner for business leaders looking to drive clear and actionable strategies to succeed in today’s rapidly changing world.

Our services are specifically tailored to meet the unique needs of our clients, including:

Brand

We unlock brand potential

Consumer & Customer, Insight & Analytics To gain clarity, we employ our own research tools and techniques to thoroughly examine brand strategy, proposition, and category hypotheses.

Segmentation, Personas & GrowthMap With our exclusive Growth Map methodology, we segment customers and pinpoint high-priority white space growth opportunities, providing clear strategies for winning in each.

Purpose, Positioning & Values We collaborate with clients to simplify and align complex internal and external brand factors. Through inspiring purpose programs, bold brand positioning, and clear values, we create a united and energized environment for employees.

Portfolio Strategy We use commercial, consumer and partner data to help you define the most efficient, effective and profitable portfolio strategy – and author multi-year category vision strategies which help our clients to lead the way with clarity.

Brand & Portfolio Architecture We help you to refine, reimagine and redeploy the parts of your brand in the most clear, compelling and commercially effective formation.

Brand Identity & Expression We harness strategy, beauty and precision in the creation of award-winning, clear, compelling brand identities that deliver commercial success and inspire pride among employees.

Brand 360 Playbook This playbook is a single source of truth that creates seamless integration and activation of brand strategy through clear guidelines for visual, verbal, sensorial and behavioural expression of the brand.

Experience

We create impactful experiences

Customer Journey Mapping We analyze your customers' brand experiences at every touchpoint and identify where you excel and fall short compared to your main competitors. We provide a visual map of your experience gaps and offer strategies to bridge them.

Martech Evaluation & Assessment Unlock the full potential of your brand by aligning your marketing technology with your objectives. Our expertise empowers you to optimize performance and capabilities, driving enhanced results. With strategic insights, we guide you towards maximizing your brand's potential. Experience seamless integration and achieve your business goals with confidence.

Experience Vision, Strategy & Blueprint We work with marketing, strategy and experience leaders to define a clear Experience blueprint and strategy to prioritize areas of investment across your brand experience journey.

Experience Design: Physical, Sensorial, CX & UX From our world beating Sensory Strategy unit to our agile CX and UX capabilities to our award-winning retail design team – we work with brands to build entirely new or refine existing brand experiences.

Iterative Testing & Validation All of our experience work involves iteratively testing and validating updates to your brand experience live in market – rapidly updating and improving upon what you have using live data.

Impact Modelling Our proprietary Impact Model helps brands to understand and define the best combination of brand-right cues – from messages, to images and sensory elements – that will drive a desired outcome such as brand consideration or purchase intent.

Employee Experience Brand We believe employees are essential in creating and delivering a brand experience. We translate the brand experience into actionable principles and behaviours to ensure a connected and cohesive customer experience.

Path to Purchase & Category Vision With a keen understanding of consumer and shopper behavior, we create path to purchase models that identify where and how to win across the decision journey. We use that insight, along with brand and innovation strategy to create winning category visions for manufacturers and retailers.

Shopper & Retailer Strategy & Design We design human-centric experiences that excite shoppers and drive real growth – from aisles to spaces to sites – we create award-winning connected experiences.

Innovation

We uncover new growth

Brand, Product & Service Innovation We utilize a range of processes to uncover insights and growth opportunities. By creating customer-validated products and services, we deliver long-term incremental value.

Business Model Innovation Using our Growth Map methodology, we identify and model new sources of value for the business, creating new solutions and models to access these incremental revenue streams.

Renovation & Claims Using design thinking and sensory strategy, we rapidly create and enhance solutions to tackle challenges and fuel growth for core products and brands. Our renovation work spans various areas, including developing new direct-to-consumer service propositions, reimagining insurance for changing behaviors and needs, and much more.

Sensory Guardrails Leveraging qualitative exploration findings, we decipher how attributes drive success across territories and captivate diverse audiences.

Concept & Platform Design We boast a successful track record of generating customer and consumer-validated concepts that excel in BASES tests and yield tangible commercial results. We excel in transforming new opportunities and innovative solutions into compelling copy and design, fostering stakeholder and customer engagement, and ultimately driving growth.

Agile Development Our dedicated incubation and agile innovation group helps brands create effective innovations in uncertain situations, driving iterative development and testing of disruptive solutions. Whether as facilitators, in-sourced scrum-masters, or an outsourced incubation team, we help you find new sources of growth beyond business as usual.

We work seamlessly across the journey

Our team of seasoned experts go all-in to realise the full potential for growth with end-to-end capabilities and solutions.

Our collaborative teams are integrated on every engagement to ensure value isn’t lost in transitions.

We are grounded in the realities of our clients’ operating environments. We deliver smart, actionable outcomes that seamlessly integrate into the business.

We’re committed to driving commercial impact

For 20 years we’ve worked alongside our clients and their organizations to manage and socialize change from the inside out. We're committed to an ethos of excellence - championing, challenging and supporting one another to stretch and grow. No egos here, simply a diverse group of brilliant, creative people working together every day to create real impact for the world's biggest brands

25 Countries covered in the last two years

76 Products brought to market and counting

125 Growth maps and segmentations

250 Customer experiences created & designed

32 Categories reinvented & transformed

Industries we serve

At the forefront of business excellence, we proudly serve a diverse range of industries. Our impact-driven solutions are designed to deliver measurable results, no matter the sector –from consumer product goods to finance, retail to technology.

FMCG

Automotive

Healthcare

Retail

Restaurants

Fashion

Technology

B2B

Telecommunications

Media

Financial Services

Reports and white papers

Innovative thinking that drives results.

AI or Die

Leveraging AI in a way that will make – not break – your CX strategy

7 new rules for building your FMCG brand

Pillars to help brands build for the future

3 essential solutions for inclusive branding

Exploring inclusive branding challenges and what their solutions look like

The race to plant-based

Alternative proteins are growing up. How is your brand going to make the most of it?

CX is standing out for all the wrong reasons

Businesses still haven’t understood that it’s no longer enough to be "good enough"

Stay ahead in your industry

Discover tailored solutions for your unique business challenges. Connect with our team to explore strategies that drive your business forward in a competitive market.

What’s the future of our category?

How do we reinvent our brand?

How do we transform the customer experience?

How should we optimize our portfolio?

What are the opportunities that we should prioritize?

Where should we focus our resources to unlock growth?

How do we create breakthrough innovation?

Brand, experience, innovation: Unlocking growth.